1. rm12's Commitment to Responsible Gaming
As an online entertainment platform operating in Malaysia, rm12 takes user wellbeing seriously. We understand that while the majority of users enjoy gaming purely as entertainment, a small number of individuals may find it difficult to keep their gaming habits in check.
Rm12 is committed to providing a safe, transparent environment that supports users in making responsible choices. We do not encourage excessive play and always emphasise that online gaming should be a source of casual entertainment — not a way to earn income or escape from problems.
All tools and information provided on this page are free and accessible to all rm12 users at any time through account settings or by contacting our support team.
2. Recognising Signs of At-Risk Behaviour
It is important to recognise early warning signs before gaming habits become a more serious problem. Here are some signs to watch out for:
Emotional & Mental Signs
- Feeling anxious, irritable, or stressed when unable to play
- Thinking about gaming constantly, even while doing other things
- Using gaming as an escape from personal problems
- Feeling guilty after playing but continuing to do it anyway
Behavioural & Financial Signs
- Spending beyond the limits you have set for yourself
- Borrowing money or selling belongings to keep playing
- Hiding gaming activity from family members or friends
- Continuing to play to "win back" losses even as they keep mounting
If you recognise two or more of the signs above in yourself, we encourage you to step away from the platform and consider seeking professional help.
3. A Guide to Setting Realistic Time and Budget Limits
One of the most effective ways to enjoy online gaming without risk is to set clear limits before starting a session. rm12 recommends the following approach:
Decide how long you will play before you start — for example, one hour only. Use your mobile phone timer as a reminder. Stop when the time is up, regardless of whether you are winning or losing at that point.
Decide on a maximum amount in MYR you are comfortable spending each week on entertainment. Think of it like a movie ticket — you don't expect a return on it. Once the limit is reached, stop until the following week.
Review your transaction history regularly through your rm12 account. Seeing your actual spending records helps you make more informed decisions and avoid going over your intended budget.
4. Self-Control Tools Available at rm12
Rm12 offers several self-control options that users can activate at any time through account settings or by contacting the support team:
Deposit Limit
You can set daily, weekly, or monthly deposit limits in MYR for your account. Once a limit is in place, any attempt to deposit beyond that amount will be automatically blocked. Requests to increase the limit require a 7-day waiting period.
Temporary Break
If you feel you need a break from the platform for a set period — whether a day, a week, or a month — you can apply for a temporary leave. During this time, access to your account will be fully blocked until the period expires.
Self-Exclusion
For more serious cases, users may apply for a long-term self-exclusion. This will block all access to the rm12 platform for a minimum period of six months. The request cannot be reversed before the period ends and should be treated as a significant last resort.
Disable Notifications
You can choose to turn off all promotional notifications and gaming reminders from rm12. This helps reduce the urge to play and gives you greater control over the time you spend on the platform.
To activate any of the self-control tools above, contact the rm12 support team via live chat or email: support rm12.app
5. Minor Protection & Lifestyle Balance
5.1 Minor Protection
The rm12 platform is exclusively for individuals aged 18 and above. All users who register are required to confirm that they meet the minimum age requirement. rm12 employs an identity verification process to identify and prevent access by underage individuals.
If you are a parent or guardian, we encourage you to use parental control software on shared devices. Make sure your rm12 account login details are kept secure and not shared with anyone.
5.2 Maintaining a Balanced Lifestyle
Healthy online gaming means it never replaces the real priorities in life — family, work, health, and relationships. rm12 encourages users to maintain balance by setting aside time to rest, exercise, and connect with loved ones. Remember, winning in games is chance — true happiness comes from living a healthy, balanced life.
Need Help? You're Not Alone
If you or someone you know is struggling with gaming control, seeking professional help is the best and most courageous step you can take. rm12 encourages you to reach out to a mental health professional or qualified counsellor.
The rm12 support team can also help you activate self-control options or close your account if needed. We won't judge your decision — your wellbeing is what matters to us.