1. Information We Collect
Rm12 collects various types of information to keep the platform running securely and to deliver the best experience to users in Malaysia. The main categories of information collected are as follows:
Username, encrypted password, email address, phone number, date of birth, and identification details submitted during registration and identity verification (KYC).
IP address, device type, operating system, browser version, screen resolution, and other technical data transmitted automatically when you access the rm12 platform from any device.
Records of deposit and withdrawal transactions in MYR, payment method names used, and transaction reference numbers. rm12 does not store full card numbers or sensitive payment details directly.
Game session records, game types accessed, login and logout times, account activity history, and interactions with platform features — collected for internal analytics and service improvement.
2. How We Use Your Information
All information collected by rm12 is used solely for legitimate operational purposes and service improvement. The primary purposes include:
- Identity verification and fraud prevention: Account information is used to verify user identity, prevent unauthorised access, and detect suspicious activity within accounts.
- Financial transaction processing: MYR payment data is used to process deposits and withdrawals accurately and securely through supported local payment methods.
- Personalising the user experience: Platform usage data is analysed to understand user preferences and tailor content, game recommendations, and relevant notifications.
- Customer support: Account information and transaction history are required by the rm12 support team to resolve queries and technical issues effectively.
- Legal compliance: rm12 may be required to disclose certain information to Malaysian authorities when mandated by law or a valid court order.
Rm12 does not use user information for third-party advertising purposes or sell data to external companies.
3. Cookie Usage & Tracking
Rm12 uses cookies and similar tracking technologies to enhance platform functionality and performance. There are three main categories of cookies in use:
Required for core platform functions such as login authentication, session management, and account security. These cookies cannot be disabled without affecting platform functionality.
Saves your preferences such as language, display layout, and game settings so your experience on the rm12 platform feels familiar every time you log in.
Collects anonymised usage data to help rm12 understand navigation patterns and improve platform design. This data is not linked to individual user identities.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the login functionality and account security of your rm12 platform experience.
4. Data Storage, Security & Sharing
4.1 Data Security & Storage
Rm12 uses industry-standard SSL encryption to protect all data transmitted between your device and the platform's servers. Sensitive information such as passwords is stored in hashed form and cannot be decrypted. User data is held on secure servers with strict access controls and continuous monitoring.
Data retention periods vary by type: financial transaction records in MYR are kept for the duration required under Malaysian law, while session and analytics data are retained for a shorter period.
4.2 Third-Party Sharing
Rm12 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Data sharing only occurs in the following circumstances: (a) with payment processors required to process your MYR transactions; (b) with technical service providers supporting platform operations under confidentiality agreements; (c) when required by Malaysian law or a lawful authority.
5. User Rights, Policy Changes & Contact Us
5.1 Your Rights as an rm12 User
As an rm12 platform user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You may request the correction of any inaccurate or incomplete information in your account.
- Right to Erasure: You may request the deletion of your personal data in certain circumstances, subject to legal obligations that may require us to retain specific records.
- Right to Object to Processing: You may object to the processing of your data for purposes that are not necessary for the operation of your account.
5.2 Changes to This Policy
Rm12 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via in-platform notifications at least 7 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
5.3 How to Contact Us
For any enquiries, data access requests, or privacy-related complaints, please contact the rm12 privacy team by email: support rm12.app. We will endeavour to respond to privacy-related requests within 14 working days. For general platform questions, visit the FAQ us.
Further Questions About Your Data Privacy?
The rm12 team is available in Bahasa Malaysia to assist with any queries related to data protection, user rights, or your account.
Email: support rm12.app | Response within 14 working days